Effective Date: 2026-03-31

Harmony Apartments LLC (“we,” “our,” or “us”) operates the website https://hobokenvacationrentals.com and provides short-term rental accommodations and guest services.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with our website, reservation services, messaging channels, and customer support.

This policy is designed to comply with applicable data protection laws including the EU General Data Protection Regulation (GDPR) and similar international privacy regulations.

1. Data Controller

Harmony Apartments LLC
46 Jermain Avenue Sag Harbor New York 11963 United States
Phone: +1 (201) 487-7882
Email: reservations@hobokenvacationrentals.com

2. Information We Collect

2.1 Information You Provide

• Full name
• Email address
• Phone number
• Billing address
• Payment information
• Reservation details
• Guest communications
• Government identification where required by law or property policy

2.2 Automatically Collected Information

• IP address
• browser type and version
• device identifiers
• pages visited
• referring website
• timestamps of site activity

This information helps maintain security and improve service performance.

2.3 Messaging and Communication Data

If you communicate with us via SMS, WhatsApp, email, or other messaging services, we may collect:

• message content
• timestamps
• sender and recipient phone numbers
• delivery metadata

These communications may be stored to provide support, manage reservations, and maintain service records.

3. How We Use Personal Information

• processing and managing reservations
• verifying guest identity when required
• communicating with guests about bookings
• providing check-in instructions and property access information
• responding to guest inquiries or support requests
• processing payments and refunds
• maintaining property security and operational records
• complying with legal or regulatory obligations
• improving our services and website performance

4. Legal Basis for Processing (GDPR)

• Contract Performance – Processing necessary to fulfill reservation agreements and provide accommodation services.
• Legitimate Interests – Processing necessary to operate our business, communicate with guests, protect property, prevent fraud, and improve services.
• Legal Obligations – Processing required for compliance with applicable laws including tax reporting, identity verification requirements, and safety regulations.
• Consent – Where required by law, we rely on consent before sending marketing communications.

5. Messaging Communications (SMS and WhatsApp)

Guests may receive messages related to reservations or guest services.

Examples include:

• reservation confirmations
• check-in instructions
• property access information
• maintenance notifications
• customer support responses

Message frequency varies depending on reservation activity. Message and data rates may apply depending on your mobile carrier. You may opt out of SMS communications at any time by replying STOP. You may request assistance by replying HELP. Messaging services may be provided through communication infrastructure providers that process messages on our behalf. Marketing messages are sent only where permitted by applicable law or where consent has been provided.

6. Sharing of Personal Information

We do not sell personal information.

We may share personal data with service providers who assist in operating our services, including:

• reservation management platforms
• property management systems
• payment processors
• identity verification providers
• communication infrastructure providers
• IT hosting and security services

These providers process personal data only on our behalf and under contractual obligations to protect information.

7. International Data Transfers

Our services may involve transferring personal information to countries outside your country of residence, including the United States.

When transferring personal data from the European Economic Area or United Kingdom, we implement appropriate safeguards such as contractual data protection clauses or equivalent legal protections.

8. Data Retention

We retain personal information only as long as necessary for:

• managing reservations
• fulfilling contractual obligations
• complying with tax and financial regulations
• resolving disputes
• maintaining business records

Retention periods may vary depending on legal requirements and operational needs.

9. Security

We implement administrative, technical, and organizational safeguards to protect personal information from unauthorized access, loss, misuse, or disclosure.

Despite these measures, no internet transmission or storage system can be guaranteed to be completely secure.

10. Your Data Protection Rights

If you are located in the European Economic Area, United Kingdom, or other jurisdictions with similar laws, you may have the right to:

• access personal information we hold about you
• request correction of inaccurate data
• request deletion of personal information
• request restriction of processing
• object to certain types of processing
• request portability of your personal information
• withdraw consent where processing relies on consent

Requests may be submitted to: reservations@hobokenvacationrentals.com

11. Right to Lodge a Complaint

If you believe your personal information has been processed in violation of applicable data protection law, you may lodge a complaint with the data protection authority in your country of residence.

12. Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website with an updated effective date.

14. Contact Information

Harmony Apartments LLC
46 Jermain Avenue Sag Harbor New York 11963 United States
Phone: +1 (201) 487-7882
Email: reservations@hobokenvacationrentals.com